Shipping & Return

Novalia SA will deliver the products to the customer by express courier. If the transport costs are significant (e.g. delivery of heavy or atypically sized products, delivery to areas with additional kilometers or delivery from outside Romania directly to the customer) Novalia SA reserves the right to request payment of an advance to cover the transport costs or full payment of the order in advance.

Delivery of the ordered Products is made within the following estimated terms (depending on the availability of the products):

• 1-2 working days for products in Novalia SA stock;
• 10-20 working days for products in our supplier's stock;
• within the period specified in the order confirmation if the products are not in our or the supplier's stock;

Additional periods may be added to the deadlines specified above if the client requests certain additional services (for example: issuing a Metrological Calibration Certificate, personalizing a product, etc.)

Delivery will be made to the address specified in the order.

Cost for delivery by Express Courier:

• Fan Courier - starts from 20.00 Lei with VAT included.
• DPD Romania - starts from 29.00 Lei with VAT included.

The delivery fee is applied depending on the volume/weight of the products in the order, regardless of the order value and differs from one product category to another.
 

The delivery fee will be applied and will be visible on the checkout page (order form), after the delivery details have been completed.

The actual delivery for large (oversized) products will always be subject to a charge and will be calculated based on the region and delivery area.
 

Delivery method of „Pick up from warehouse” can be selected from the order page and is FREE. This involves the customer traveling to pick up the products from the headquarters of NOVALIA SA. (str. Narciselor, no. 50, loc. Brasov, Brasov county.). However, in the case of heavy products or products with atypical dimensions, a shipping cost will be charged, communicated upon order confirmation.
 

Novalia SA will ensure the proper packaging of the products and will ensure the transmission of accompanying documents by email and in printed format.
 

If you receive a notification of an unsuccessful delivery to the address indicated in the order, it is your responsibility to use the data received to contact the courier and establish a new delivery date.
 

The above delivery times are estimates and we do not assume liability for damages that may occur due to delayed delivery, if these are caused by circumstances beyond our control or for which we cannot take measures to prevent the delay (example: unavailability of products in suppliers' stock, transport or delivery conditions, cases of force majeure).
 

As a consumer, you have the right to withdraw from the contract concluded with us (Completed Order or Issued Tax Invoice), without specifying the reasons for this withdrawal, within 14 calendar days from receipt of the products.

This right applies to most products ordered from the NovaliaRomania.ro webshop, according to the law. Please read the product description on the webshop carefully before ordering.
 

In certain cases, you do not benefit from this right in situations such as:

• Purchasing products as a professional (commercial company, Authorized Natural Person, Sole Proprietorship, State Institution, NGO, etc.);
• In the case of products which, after delivery, according to their nature, are inseparably mixed with other elements;
• Products made according to the specifications presented by the consumer or personalized;
• Products that are likely to deteriorate or expire quickly;
• In other cases provided by law;

In cases where you have the right to withdraw from the contract, this will be done under the following conditions (which are supplemented by other mandatory legal provisions):

• The withdrawal period expires after 14 calendar days ("Withdrawal Period") from the day on which you or a person designated by you (other than the courier) acquires physical possession of the products. If you have ordered several products in a single order that will be delivered separately, the period expires after 14 calendar days from the day on which you acquire physical possession of the last product.
• You must inform us of your decision to withdraw from the contract using our contact details. In this regard, you can send us a written notice by post or email, before the expiry of the 14 calendar day period.
• You can send the products you wish to return by express courier only after receiving our written consent.
• Returned products must be in the same condition in which they were delivered (in the original packaging with all accessories, with intact labels and accompanying documents). If you have purchased multiple products of the same type, you can only return one unsealed product, and the rest must be sealed (if they were sealed upon delivery).
• Returned products must be accompanied by a copy of the purchase invoice and the original Warranty Certificate.
• Novalia SA will refund exactly the amount you paid for the returned products, excluding the shipping cost. The refund will be made to the bank account provided by the customer, within a maximum of 30 calendar days from the receipt of information regarding your decision to withdraw from the contract, provided that, by the expiry of these 14 calendar days, we have received all the products you wish to return.
• You will bear the direct cost of returning the products to Novalia SA (unless we expressly inform you that we will bear them). Any return will be made to our address and will include all the products you wish to return. You must send them back in the condition in which we delivered them to you, without undue delay and, in any case, within a maximum of 14 calendar days from the day you communicated to us in writing your decision to withdraw from the contract.
• You are responsible for any diminished value of the products due to the way in which you have handled or used them (other than to determine the nature, qualities and functioning of the products). In this case, we will reimburse you the amount we received from you, from which we may deduct the value of the diminished value of the products in question.

When returning products, please keep in mind:

• Use express courier services that allow the registration and tracking of the shipment, keeping proof of it;
• Carefully pack the products in the original packaging and use foil and cardboard boxes for protection.

For any questions or clarifications regarding our Shipping and Returns policy, please contact us at the email address: comercial@novalia.pro.

Date of last update: 30.04.2025