Privacy Policy

PERSONAL DATA PROTECTION
CLIENTS AND USERS

NOVALIA SA is committed, within its activities and in accordance with the legislation in force in Romania and Europe, to ensuring the protection, confidentiality and security of the personal data of its clients and users of its products and services, as well as respecting their privacy.

This policy informs you about how NOVALIA SA, its subcontractors and potential partners process your personal data.

This policy applies to customers and users of offers and services, as well as visitors to the NovaliaRomania.ro webshop.

NOVALIA SA and the processing of your personal data:

• NOVALIA SA processes personal data only for specific, explicit and legitimate purposes.
• NOVALIA SA does not process this data in a manner incompatible with these purposes.
• NOVALIA SA processes your data as part of a request or within a contract.

To this end, the objectives pursued by NOVALIA SA are the following:

• Managing customer or user identity and authentication
• Quotation
• Registration and shipping of orders
• Invoicing and payment collection
• Providing pre-sales and sales services
• Providing after-sales services
• Processing cancelled orders
• Complaints processing
• Customer management
• Managing incoming emails
• Recovery of unpaid invoices
• Dispute management
• Storing customer or user data
• Execution of contractual orders

Your data is kept for the period necessary to fulfill the purposes mentioned above.

NOVALIA SA also processes data for purposes other than the strict execution of contracts. In this case, NOVALIA SA ensures that it has a legitimate interest in processing the data.
 

To this end, the objectives pursued by NOVALIA SA are the following:

• Organizing direct marketing operations
• Organizing commercial presentations
• Analyzing product usage to bring improvements
• Analyzing the use of services to simplify them
• Improving offers and customer relations
• The fight against counterfeit goods

Your data is kept for the period necessary to fulfill the purposes mentioned above.
 

NOVALIA SA also processes your data to fulfill its legal or regulatory obligations.

To this end, the objectives pursued by NOVALIA SA are the following:

• Retention of data necessary to comply with legal obligations
• Management of data communication requests from authorized authorities
• Identification data: name, surname, CNP, CUI….

Your data may be kept for as long as necessary to allow NOVALIA SA to fulfill its legal obligations.
 

It is also possible that NOVALIA SA may process your data for statistical purposes.
 

What is the data processed?
 

Depending on the case, NOVALIA SA processes your personal data, collected directly from you or resulting from the use of products and/or services.

NOVALIA SA processes data or categories of data only if it is strictly necessary for the purpose pursued. You can find information about these purposes above.

NOVALIA SA processes the following categories of data:

• Contact details: postal address, email, phone number…
• Delivery address data: address, city, zip code…
• Economic and financial data: means of payment, payment history…
• Login data on our website, login logs
• Data on the use of our website: pages visited and products consulted…
• Purchased (CA) or returned products

Who are the recipients of your data?
 

The collected data is intended for the internal services of NOVALIA SA and its subcontractors.

The data may also be processed by NOVALIA SA partners. This concerns situations in which the partners intervene to provide services. It may also concern data processing for which your consent is requested.

The processed data may also be transmitted to the competent authorities, at their request, in the framework of judicial proceedings, in the framework of judicial investigations and in the framework of requests for information from the authorities or in order to comply with other legal obligations.
 

What are your rights?
 

You have the right to access, correct and delete data concerning you.

You can request their portability. You also have the right to object or request the limitation of data processing.

You can issue instructions regarding the retention, deletion or disclosure of your personal data after death.
 

How to exercise your rights?
 

You can exercise your rights at any time by contacting the person delegated for personal data protection at the e-mail address: comercial@novalia.pro

Any request to exercise your rights must be accompanied by a copy of a valid proof of identity (such as an identity card issued by the Romanian state or another EU member state, a passport, a residence card issued by the Romanian state, or a residence permit issued by the Romanian state).

A response will be sent within 30 calendar days of receiving your request.
 

Possibility of reporting to ANSPDCP
 

If your requests to NOVALIA SA have not been satisfied, you have the possibility to file a complaint with the National Authority for the Supervision of Personal Data Processing (Bulevardul General Gheorghe Magheru 28-30, Bucharest 010336, tel: 031 805 9211), the supervisory authority responsible in Romania for compliance with personal data obligations.
 

How is your data secured?
 

NOVALIA SA ensures that your data is treated in full security and confidentiality, including when certain operations are performed by subcontractors. To this end, appropriate technical and organizational measures are implemented to prevent the loss, misuse, modification and deletion of your personal data.

These measures are adapted depending on the level of sensitivity of the data processed and the level of risk involved in its processing or implementation.

For more information or clarifications, please contact us at the email address: comercial@novalia.pro

Last updated: 29.10.2024